In order to provide better service to our customers we will change our phone service hours in accordance with the feedback received from our customers. Our new customer service telephone hours are from 1:00 pm to 3:00 pm on Monday to Thursday with effect from Monday 26 February 2018. We answer customer enquiries about entering Finland, Finnish citizenship, Finnish population information system and passports. You can contact us on our phone number +61 2 6273 3800.
We also answer your enquiries via email; you can email us at firstname.lastname@example.org at any time most convenient to you. If you would like to book an appointment, please call or email us. Customer service at the Embassy is by appointment only, Monday to Friday from 9:30 am to 12:00 pm.
Please keep in mind that if your enquiry is about entering Australia or New Zealand, renewing your visa or information about restricted goods, please be in contact with the relevant authorities of these countries.